Terms and Condition

Thank you for using our Services. “Services” are defined as the use of our webpage, accounts, training programs, training sessions, group training, diet plan, measurements etc. Please read these Terms of Use ("Terms") carefully. By using our Services, you agree to these Terms and our Privacy Policy. If you do not accept these, you will not be granted access to use our Services.

About us and our agreement

We are Zivo AB, a company registered in Sweden. Our company registration number is 559329-3334. Our registered VAT number is SE5559329-333401.

These Terms govern your access to and use of our Services. These Terms state the following:

your legal rights and obligations,
our legal rights and obligations, and
certain important information required by law.

How to contact us

You can contact us by sending an e-mail to info@zivo.se.

If we have to contact you, we will do so through e-mail, SMS or prepaid mail using the contact information you have provided to us.

By subscribing to our website or our Services, you agree that we (or our representative) may contact you to tell you more about our Services.

How you can use our Services

I utbyte mot att du samtycker till att följa dessa Villkor får du order Services from us, which we can agree to provide to you on the terms set below.

You must be at least 18 years old or have parental consent to accept these terms to use our Services. If you are under the age of 18 and have the consent of your parents, we recommend that your parents participate and that they give you advice on your use of our Services.

If you are under the age of 18 and have not received your parents’ consent to use our Services, we cannot accept you as a customer.

Use of our Services is at your own risk

We do not offer medical or professional advice that you should rely on. Before you start an exercise or diet plan you should be consulted with your doctor or healthcare professional to determine if it is right for you. If you experience fainting, dizziness, shortness of breath or pain during exercise, stop to see a doctor immediately. Exercise involves a certain risk of injury and you perform these activities at your own risk. Using a meal plan is entirely at your own risk. You should review the content yourself to check that any allergies and intolerances are compatible with the plan. Our Services do not replace medical advice or treatment. Our Services are provided for general information and entertainment only.

Please note the following list of non-exhaustive risks and requirements when using our Services:

Allergier och intoleranser som kan påverka vår förberedelse av kostplaner måste alltid meddelas i frågeformuläret >>.
Injuries, illnesses and diseases that can affect our preparation of training plans must always be announced in the questionnaire.
alltid meddelas i frågeformuläret >>.
Always read your diet plan carefully, its contents / ingredients to check if there are foods that you are allergic or intolerant to.
Always make sure you have enough space when performing any activity.
Make sure that nothing around you can cause injury or mobility impairment.
If you choose to use any exercise equipment, it is at your own risk.
Limitation of kcal intake can in some cases lead to anxiety, eating disorders, depression, fatigue and other related mental and physical health problems.
Always consult a dietitian and / or doctor before starting any fitness or health programs in general.

Ordering Services

We accept your order when we send you an email to accept the order. Then our agreement on our Services will take effect between you and us. If we cannot accept your order, we will inform you about this and will not charge you for our Services. This may be due to unexpected limitations of our resources that we could not plan for, that a credit report we have received for you does not meet our minimum requirements or that we have identified an error in the price or description of the Services.

Payment terms

If you agree to receive our paid Services, you will be registered for payment through a third party service. We use Klarna. With Klarna, you can pay up to xx days after you have placed your order. Your xx-day payment period starts when your order has been shipped. The Klarna app gives you a complete overview of your payments.

Generally, for all purchases 14 days payment terms apply. For purchases through Klarna, you can find more about their invoice terms here >>

Secure payment

Klarna uses advanced security to protect your information and prevent fraud. With Klarna's buyer protection, you avoid all responsibility if you should be exposed to fraud. Read the terms of use here >>

Vid automatisk registrering krypteras dina kortuppgifter under överföringen genom SSL-kryptering (Secure Sockets Layer). Denna kryptering garanterar en hög säkerhetsnivå när det gäller obehörig åtkomst till dina uppgifter.

Data protection information

In order to offer Klarna's payment methods, we need to share some of your personal information with Klarna. This only applies if you choose Klarna as the payment method. Klarna uses the information to determine if you are entitled to use their payment methods. The information used is name, address, e-mail address, telephone number, payment history and order information such as payment method, delivery method, order information and the like. The use of this information is regulated in accordance with applicable secrecy laws and Klarna’s Data Protection Information.

Frequently asked questions

A complete list of frequently asked questions can be found on Klarna's FAQ-page.

Updates and changes to the Services

From time to time, we may update and change the Services (including our website) to improve performance, increase functionality, reflect changes in the operating system or fix security issues. Make sure you accept all updates to the Services. If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using our Services (including our website) or the functionality may be impaired.

Your account

You must keep all login information such as usernames, passwords and security issues confidential and must not disclose them to any other person. If you have any reason to believe that the information has been compromised, you must immediately recover it using our "Forgot Password" feature. Under no circumstances may you allow another person to access the platform using your login information. This will not only affect the functionality of the Services, as statistics and tracking will not be accurate, but you will also be responsible for all actions taken by a person using your account, whether with or without your knowledge or your Consent To allow others to access the Services using your login information is a violation of these Terms and may result in your right to use the Services being revoked or us terminating your right to use the Services.

You may not transfer the Services to anyone else

We grant you a personal right to use the Services under these Terms and Conditions. You may not transfer the Services to anyone else, whether for a fee, for any other compensation or free of charge, except in agreement with us.

Changes to these terms

We may need to change these Terms to reflect changes in law, best practices, or to manage additional features that we introduce. We will notify you of changes by sending an SMS or email with information regarding the change or by notifying you the next time you use the Website through your account.

Your Integrity

Vi använder endast de personuppgifter som vi samlar in genom din användning av våra Tjänster på de sätt som anges i vår Privacy Policy. Internetöverföringar är aldrig helt privata eller säkra. Det innebär att det finns en risk att all information som du skickar med hjälp av våra Tjänster via vår webbplats kan läsas eller avlyssnas av andra, även om det finns ett särskilt meddelande om att en viss överföring är krypterad

Immaterial rights

All intellectual property rights in the Services (including our website) belong to us and our licensors. The rights to the Services are licensed (not sold) to you. You have no intellectual property rights in or to the Services other than the right to use them in accordance with these Terms. These Terms give you a personal, non-transferable and non-exclusive right to use our Services. We grant you this right only to receive the Services in the manner permitted in these Terms. Our Services (including our website) are protected by copyright, trademark and other laws. Nothing in these Terms entitles you to use the Zivo AB name or any of the Zivo AB trademarks, logos, domain names, other distinctive trademark functions and proprietary rights (whether they belong to us or our licensors). All rights, titles and interests in and to our Services (except for content provided by you) are and remain the exclusive property of us and our licensors. Any feedback, any comments or suggestions you make about our Services (including our website) are entirely voluntary and we may use such comments, suggestions or feedback as we deem appropriate without any obligation to you. We will process all content that you upload via the Services that belong to us. You may not upload any Content unless you have the right to do so and if the Content meets the requirements of the License Restrictions section below. If anyone else claims that our Services or their use in accordance with these Terms infringes their intellectual property rights, we are responsible for investigating and defending this claim.

License restrictions

By accepting these Terms and Conditions, you agree, among other things, to:

not sublicense or otherwise make our Services (including any training or diet schedule) available to any other person without our prior written consent.
do not copy the Services (including our website), except as part of the normal use of the Services or when necessary for security
not translate, merge, adapt, vary, modify or modify all or part of the Services (including our website).
not combine or incorporate the Services into or with other programs, except when necessary to use the Services on devices permitted under these terms
do not disassemble, decompile, back-compile or create derivative works based on all or any part of the Services, nor attempt to do so.
complies with all applicable laws and regulations that apply to the technology used or supported by the Services.

Restrictions for acceptable use

You may only use our Services (including our website) for lawful purposes. You get:

not use the Services in any illegal way, for any illegal purpose or in any way that is incompatible with these terms.
Do not act fraudulently or maliciously
not access, use, distribute or transmit malicious code, e.g. virus or malicious data, to the Services (including our website) or any operating system
do not infringe our intellectual property rights or the intellectual property rights of any third party in connection with your use of the Services.
not transmit any material that is defamatory, discriminatory, threatening, obscene, sexually explicit, offensive or otherwise offensive in connection with your use of the Services.
not use the Services in a manner that could damage, overload, degrade or compromise our systems or our security or interfere with other users.
do not collect or harvest information or data from Services, our systems or attempt to decrypt transmissions to or from servers running the Services.

Our liability for loss or damage suffered by you

We do not exclude or limit in any way our liability to you when it would be illegal to do so. This includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors), or for gross negligence, fraud or fraudulent misrepresentation. We are liable to you for losses and damages caused by us. If we fail to comply with these Terms, we are liable for loss or damage suffered by you and which has a causal link with our breach of these Terms or otherwise with our failure to use reasonable skill and care. We are not responsible for business losses. We have not developed our Services to meet all your needs. To the extent that we provide personal training routines or diet schedules, you are aware that you perform these at your own risk. If you are concerned or have any concerns about these Services and your health, you should contact your GP or healthcare professional. You use the information provided via the Services at your own risk. Although we make reasonable efforts to update the information provided through the Services, we make no express or implied warranties that the information is accurate, complete or up to date.

What happens if you do not provide the necessary information to us

In order for us to be able to provide our Services to you in the best possible way, we will need to obtain certain information from you. The information may include information about your height, weight, training, meals and general well-being etc. We will contact you to request this information. In the event if we do not receive the requested information within a reasonable time, we will not be able to carry out our Services for you. In such a case, we are not responsible for delays in the performance of the Service. Furthermore, we have the opportunity not to carry out ordered training sessions. As an alternative to early termination of your agreement, we have the opportunity to charge an extra fee corresponding to costs for extra work caused by obtaining the requested information from you. You will be informed of this again when we request the information from you for the first time.

Termination of this Agreement

We may terminate your rights to use the Services at any time by contacting you if we reasonably believe that you have not complied with these Terms and Conditions in a serious manner. This may, but is not limited to, you fail to pay on time. If what you have done can be corrected, we will give you a reasonable opportunity to do so. If we terminate your right to use the Services in this way, we may retain payments that you have already made to cover our costs and/or compensate us for our losses due to non-compliance with the terms. We may terminate the agreement if it becomes impossible or impractical to provide the Services. If we decide to discontinue or stop providing any part of our Services in this way, we will notify you. If you have paid for our Services in advance, you may be entitled to a proportionate refund of the money you have paid in advance and for the time you have not been able to use our Services because we have terminated the agreement.

Order

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about the meeting you ordered and the price you paid. All prices are stated including VAT. If there is any error in the order confirmation, you must contact us immediately through e-mail to info@zivo.se.

Prices

All prices on the website are stated in SEK and all prices include 6% VAT. We reserve the right to change prices due to misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Buy

The purchased Service is valid for 12 months from the time of sale, if not otherwise stated below:

PT-Online 1 month, 3 months or 6 months based on purchased service.
Diet plan 1 month, 3 months or 6 months based on purchased service.
Group training is valid for 10 weeks from the time of sale.

Right of withdrawal

The 14-day withdrawal period applies to the purchase of our Services. Used hours during the withdrawal period will not be refunded.

Booked Service

Cancellation by the holder must be made no later than 24 hours before the set time. Otherwise, the holder is currently charged.

Complaints

Complaints must be sent to us at info@zivo.se. In your message, you must state your name, address, e-mail address, order number and which booking your complaint is referred to.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish rights and law.